Frequently Asked Questions

Our Retail Store at New Horizon Mall:

https://www.boardgames4us.store/

Sales Tax:

Sales Tax is currently collected for GST/HST, BC, and Quebec, but SK and MB are not, at this time. As that business grows, those could be added.

Shipping service level:

Orders received before noon EST will be processed the same or next business day. Orders received after that time may not be processed till the next or following business day. During days where there is a lot of demand, such as holiday shopping, there could be further delays. We appreciate your patience and always suggest that you place orders early with that in mind.

At the present time, we are only enabling standard shipping. In the future, we may extend our offering to include express shipping. 

Our shipping charges are based on the costs we incur for fulfillment including freight costs. We try to provide some incentives that makes it possible to pass on some additional savings for larger order. Some of our pricing does include item based costs to reduce the total shipping charges, but that helps to keep all of the pricing fair and reasonable. As this business evolves, we will look at further ways to improve those charges to provide better value.

Pricing protection/price matching:

We reserve the right to cancel orders that are incorrectly priced. After the pricing is corrected, you are welcome to place a new order. Technology and human nature has its limits, so we will operate fairly and reasonably, but there are times when dumb things happen and we will address them quickly and fairly. If you do encounter a price that is substantially different, we will check to determine if we made a mistake that we can correct. At the same time, there are competitors who don't price fairly and may set clearance prices for some products that we can not match. That will happen on this site less than our regular site. Note that we will not normally plan to match large online discount sites, mass market stores, and unusual clearance sales.

Raincheck: We will not be able to guarantee availability or pricing for out of stock items. Many of the items we sell on this site are limited availability, so once gone, might be a very long time before restock and possibly never.

Authority to sell certain brands: We have relationships with the publishers for the brands we carry either directly or through authorized distributors. That could limit our ability to sell outside Canada, to other retailers, or even to certain parties located in specific locations or via certain sales channels (such as Amazon or eBay).

New product requests: We are interested in your input regarding products you would like to see. In some cases, we may need to re-direct you to Boardgames4us, which is our primary sales channel for new, upcoming, preorder, and generally available products. The focus for this site is products that won't be available from our main site.

Purchase orders and credit: At this time, we are unable to accept purchase orders or allow for delayed payment. All purchases must be paid for using credit card or debit cards at the time of purchase. There are no exceptions.